Business Process Outsourcing “Accuracy with Speed”
HTS focuses on operation quality with reduced cost, while increasing profitability, network quality, and customer experience.
We have Highly professional engineers, having proven history of successful Operation Management and better experience of working with Operators and Retail partners. Every operation is designed with accurate processes to optimize efficiency and well utilization of resources.
Network Operations Center
- Network Performance Monitoring and Management.
- Trouble Ticket Handling with Priority Management (SLA).
- Solving issues with Vendor (Carrier) on priority by Call, Chat or Email.
- Full understanding and deep technical analysis of SIP/IP protocols and ethereal traces.
- Faster and accurate Route Testing with professional testing software and SIP Phones.
- Intelligent and immediate routing on base of continuous Monitoring.
Rates and Business Analytics.
- Rate Notification Handling from vendors and Rate Update to Customers.
- Monitoring Rate agreement violation and Immediate solution.
- Dial Code Management, in line with ITU and Major partners.
- Product Development according to Market Requirements.
- LCR and Targets reports to ease Sales and Relationship Management.
- Co-ordination with NOC / Sales to identify, remove and repair non performing routes.
- Various Margin and Traffic Report Analysis to increase profitability and Volumes.
Finance and Accounting
- Customer / Vendor Invoicing Management and Auditing.
- Co-ordination with NOC and Sales to maintain Cash flow by Traffic alteration according to Billing & Payment Terms.
- Co-ordination with Disputes Team for faster resolution and permanent solutions of disputes.
- ARAP Reports and Management.
Sales and Relationship Management
- Focus on Relationship Management to Improve Sales and Profitability.
- Dedicated Account Managers for faster and better support.
- Experience Handling Operators, Tear I and Retails Carriers, by understanding specific Requirements.
- Region wise dedicated Relationship Managers.
- Better understanding of Market and development of new opportunities.
- Meeting with partners, personally or in various Carrier conferences.
Disputes Management.
- Dedicated Disputes Handling Team, with Experience..
- Faster Resolution.
- Tools for CDR Analysis and CDR Comparison.
- Co-ordination with NOC for Permanent solution of Disputes, due to Technical Issues.
- Co-ordination with Sales and Accounts for faster resolution of disputes.
